FAQ: Ordering and Quotes
Q: Could you tell me the process for ordering a floral stand for the first time?
After you submit your inquiry or consultation, we will confirm your requirements and provide a quote. Production will begin once your order and payment are complete. On the day of the event, we handle delivery and setup at the venue, as well as collection after the performance concludes.
Click here for more details:
https://hanagarden.jp/blogs/news/furasta-006
Q: Can anyone send a flower stand?
Yes. Flower stands can be ordered not only by companies and related parties but also by individuals. In fact, many of the flower stands displayed at concerts, stage performances, and events are sent by fans.
Click here for more details
https://hanagarden.jp/blogs/news/furasta-002
Q: By when should I order the flower stand?
If you would like a custom-made flower stand, we recommend consulting with us at least one month in advance. While last-minute requests may be possible depending on the details, reaching out early will provide a wider range of options for design and decoration.
Click here for more details:
https://hanagarden.jp/blogs/news/furasta-003
Q: What is the typical budget for a floral stand?
The price of flower stands varies depending on the design and decorations, but they are generally ordered in the range of 30,000 to 50,000 yen. We can also provide proposals based on your budget, so please feel free to consult with us.
Click here for details
https://hanagarden.jp/blogs/news/furasta-004
Q: How many days in advance do most people start preparing for flower stands?
Most customers consult with us about flower stands 3 to 4 weeks before the performance. If you are planning a group gift or wish to include a large display panel, we recommend starting your preparations at least one month in advance.
Click here for more details
https://hanagarden.jp/blogs/news/furasta-005
Q: Is there an order deadline?
Yes, for custom-made products, please place your order at least one week before the delivery date.
Please note, however, that depending on production status, material availability, and delivery schedules, we may be unable to accept your order regardless of the timing.
* Orders placed past the standard deadline may be subject to a special handling fee.
* Even if online ordering is closed, we may still be able to accommodate your request depending on the details. Please feel free to contact us if you are in a hurry.
Q: Can I still consult with you even if the regulations have not been announced yet?
Yes, we can assist you with that.
Even if the regulations have not yet been announced, we are happy to provide quotes and discuss design ideas.
Once the regulations are released, we will confirm details such as size restrictions, delivery, and collection times to make any final adjustments.
For more details, please click here:
https://hanagarden.jp/blogs/news/furasta-015
Q: Can I place an order for a flower stand before the lottery results are announced?
We accept orders for production slots even before lottery results are announced. Please contact us promptly once your results are known.
* Cancellations due to an unsuccessful lottery result will be handled in accordance with our cancellation policy.
* Depending on our current production status and material availability, we may be unable to accept orders depending on when they are placed.
* If notification of your lottery results is delayed, we may be unable to fulfill your request as specified.
Q: Can I place an order even before the ticket lottery results are out?
Yes, we can certainly discuss your request. We are happy to provide quotes and design consultations even before the ticket lottery results are announced. Most customers proceed with their official order and payment only after confirming their tickets, so please feel free to reach out to us first.
Click here for more details
https://hanagarden.jp/blogs/news/furasta-016
Q: Can I cancel?
Yes, that is possible. However, a cancellation fee may apply depending on the status of production preparations and material procurement.
・Up to 7 days before the delivery date: No cancellation fee
・6 to 3 days before the delivery date: 50% of the order total
・2 days before the delivery date to the day of delivery: 100% of the order total
*The order total refers to the amount including product costs and design fees.
*Shipping and collection fees are not subject to cancellation charges.
*For custom-made products or cases where special materials have already been procured, you may be charged for the actual costs incurred, regardless of the above.
FAQ: Products & Designs
Q: What is the difference between "furasuta" and stand flowers?
A "furasta" (flower stand) is a type of standing floral arrangement. Nowadays, the term is primarily used to refer to flower stands sent to support artists, idols, voice actors, or actors, and is characterized by designs that incorporate the recipient's "oshi" (favorite) color or custom panels. In contrast, "stand flowers" is a general term for celebratory flower arrangements sent for occasions such as shop openings, anniversaries, or performances.
Learn more here
https://hanagarden.jp/blogs/news/furasta-001
Q: What is the difference between a flower stand and a dressing room flower arrangement?
Flower stands are placed within the venue and serve as celebratory flowers that catch the eyes of many attendees. In contrast, "dressing room flowers" are celebratory flowers delivered to the performers' dressing rooms. Which one you should send depends on the venue's rules and the specific regulations for each event.
Click here for more details:
https://hanagarden.jp/blogs/news/furasta-009
Q: What kind of events are flower stands sent to?
Flower stands are used not only for live concerts, stage performances, and celebration gifts, but also for a variety of celebratory occasions, such as birthday events, anniversaries, grand openings, office relocations, exhibitions, corporate events, and graduation ceremonies.
Click here for more details
https://hanagarden.jp/blogs/news/furasta-008
A: How should I choose the size of the floral stand?
You can check the size details on the product page, but we can also customize it to fit your installation space or specific needs.
Please feel free to contact us.
Q: Is it possible to customize the product?
Yes, customization is available.
For more details, please see the page below.
→ About Custom Orders
Q: Is it possible to change the color or add decorations to existing products?
Yes, that is possible.
At HANA GARDEN TOKYO, we can accommodate requests for partial color changes or the addition of decorations based on our existing products.
For example,
・Changing the color of flowers or non-woven fabric
・Adding balloons
・Adding panels
・Adding ribbons or other decorations
are all possible.
Color changes and additional decorations are handled as options. We will provide a quote based on your specific requirements.
Please feel free to consult with us first.
Q: What kind of floral materials are used in this product?
At our shop, we use high-quality artificial flowers for our floral stands. Under the concept of "flowers that preserve the spirit of celebration beyond a single occasion," HANA GARDEN TOKYO offers sustainable luxury floral stands designed not to be discarded. Please feel free to consult with us regarding your preferred colors, designs, or motifs.
Q: I've heard that artificial flowers are considered bad luck in Feng Shui; is that true?
In Feng Shui, fresh flowers are said to symbolize "living energy," but in recent years, high-quality artificial flowers have come to be considered acceptable as well. Our "Re:Bloom series" in particular uses delicate, high-end artificial flowers and is favored as an item that brings splendor and positive energy to a space. Furthermore, they are valued as a sustainable choice, as they maintain their beauty for a long time and are environmentally friendly.
Q: Can I see pictures of the product?
Yes, we will send you an image of the flowers we delivered via LINE, email, or other methods.
Since you can confirm the actual arrangement, customers from afar can use our service with peace of mind.
Q: Can I check a rough sketch or a preview of the finished image before placing an order?
We apologize, but we do not create or provide rough sketches or concept images prior to an order.
At HANA GARDEN TOKYO, every item is custom-made based on the requests, reference images, and color schemes provided by our customers.
If you have a preferred design, motif, or reference image, please provide as many details as possible when placing your order.
Q: Is it okay if the design is hand-drawn or created using generative AI?
Yes, both are perfectly fine.
You can use any material that conveys your vision as a reference, such as hand-drawn illustrations, rough sketches, images created with generative AI, photos from other shops, or notes added to images of our own products.
We especially recommend choosing a design close to your vision from our product list and adding your preferred colors or decorations. This makes it easier to share the final vision and allows us to create a design that is closer to what you have in mind.
Please note that specific expressions, effects, and textures unique to generative AI may be difficult to replicate with actual flowers and materials. Additionally, for works from other shops, we cannot create an identical design as our production methods and materials differ.
Based on the materials you provide, we will do our best to create a flower stand that is as close to your vision as possible.
Q: What are the common mistakes when ordering flower stands?
When ordering flower stands, troubles often arise not only from overlooked venue rules or last-minute orders, but also from incorrect information regarding delivery dates, times, or venue names. To ensure a smooth preparation process, we recommend consulting with us early and verifying all details in advance.
Click here for details
https://hanagarden.jp/blogs/news/furasta-010
Q: Can I check the design of the wooden placard in advance?
Yes. We will create the standing tag design and send you a confirmation file before production.
One round of design revisions is free of charge.
For information regarding subsequent revisions, confirmation deadlines, and reprints after production, please check our "Standing Tag Design and Notation Guide."
FAQ: Panels and Personal Items
Q: Is there a delivery deadline for items brought in (panels/decorations)?
Yes, please ensure that any items you provide (panels, decorations) reach our store at least one week prior to the delivery date.
Due to production and setup requirements, we may be unable to accommodate your request if the deadline is missed.
Q: Can I have my brought-in items, such as panels, returned to me?
Yes, provided you contact us in advance, it is possible to have items returned via payment on delivery after collection. If you wish to have them returned, please notify us at the time of ordering or no later than 3 days prior to the delivery date.
*Return fee: 1,650 yen (tax included) per parcel
However, due to the nature of their use at live concerts and event venues, there are cases where items cannot be returned due to loss, theft, removal by attendees, or clearing operations after setup.
Returns are only possible if the items remain at the time of collection, and we do not provide a guarantee for the condition of returned items. Please handle any damage or loss during transit with the shipping carrier.
Please note that if an item cannot be returned due to loss, theft, etc., the return fee already paid will be refunded.
Q: Are there any items I need to prepare myself?
Yes, as a general rule, please prepare items such as panels and special decorations yourself and either mail them to us or bring them in.
We do carry some decorations such as balloons, crowns, chains, and LED lights, but depending on the type or design you prefer, we may not have them in stock.
Please note that the installation fee for items you provide will vary depending on the quantity, size, and nature of the setup.
For details, please check our information regarding items you provide. If you would like us to produce panels or if you wish to submit data, please check our information regarding panels.
Q: Is there a submission deadline for the panel data?
Yes, please submit your panel data at least one week prior to the delivery date.
Due to the requirements for production, printing, and installation preparation, we may not be able to accommodate requests made after the deadline. Please submit your data well in advance.
*If there are any issues with your data, additional time may be required for corrections.
*Please contact us in advance if you are in a hurry.
Q: Can I specify a delivery address for the return of the panel that is different from the purchaser's address?
We only accept returns to the address of the person who placed the order.
To prevent issues with incorrect destination information and delivery troubles, we do not accept requests to ship to third parties or addresses other than the one registered at the time of order.
Thank you for your understanding.
Q: Can I send my own decorations or panels directly?
Yes, that is possible.
You may send decorations you have prepared yourself or ordered from online shops directly to our store. You may also have panels shipped directly to us from a printing or production company.
When shipping, please ensure that the name of the person who placed the order is clearly indicated.
Please arrange for any brought-in or directly shipped items to arrive at our store at least one week before the delivery date. We will confirm receipt once they arrive.
[Shipping Address]
HANA GARDEN TOKYO
Art Bldg. 101, 18-1 Minamicho, Itabashi-ku, Tokyo 173-0027
FAQ: Venue & Event Information
Q: Why are the flower stand rules different for each venue?
This is because rules for flower stands are often determined by the organizers or individual events, rather than the venue itself.
Even at the same venue, rules regarding size restrictions, delivery/pickup times, and whether or not they are accepted may vary depending on the performance.
When ordering a flower stand, please be sure to check the regulations for the specific event.
Click here for more details
https://hanagarden.jp/blogs/news/furasta-011
Q: Are there any venues that do not allow flower stands?
Yes, there are some cases.
Depending on the venue, floral gifts such as flower stands or bouquets may not be accepted.
Furthermore, in addition to venue policies, floral gifts may also be restricted based on the policies of the organizers or the artists themselves.
For example,
・No floral gifts allowed at all
・Only floral gifts from affiliated parties accepted
・No floral gifts from fans allowed
・Only floral gifts from designated vendors accepted
・Size restrictions apply
Rules are set for each event, such as the ones mentioned above.
Even at the same venue, rules can differ depending on the performance, so please be sure to check the regulations for the specific event in question.
Click here for more details:
https://hanagarden.jp/blogs/news/furasta-012
Q: Who is responsible for checking the venue rules?
As a general rule, we ask customers to check venue rules and regulations themselves.
Details vary by event, and rules may change depending on the specific performance, even at the same venue.
Please note that for partner venues and official projects of HANA GARDEN TOKYO, you do not need to check these yourself.
Click here for more details
https://hanagarden.jp/blogs/news/furasta-017
Q: What are the size restrictions for flower stands and congratulatory floral arrangements?
Flower stands may have size restrictions depending on the event.
The size is determined by the finished dimensions, including not only the flower stand itself but also any panels and decorations.
If the size exceeds the limit, the stand may not be allowed to be set up, or you may be asked to modify the decorations on the spot.
Click here for more details
https://hanagarden.jp/blogs/news/furasta-018
Q: Can I send it directly to the venue?
Flower stands are not items that can be sent via courier, so they cannot be shipped directly to the venue.
Since the stands require assembly and the installation of decorations, our florists deliver them directly to the venue to handle both setup and collection.
For more details, click here:
https://hanagarden.jp/blogs/news/furasta-019
A: Can I choose where the flower stand is placed?
No, you generally cannot specify the installation location.
The placement of flower stands is determined by the venue, organizers, or event staff.
Because they are arranged based on factors such as attendee traffic flow, safety, and available space, we may not be able to accommodate requests for specific locations.
For more details, please see here:
https://hanagarden.jp/blogs/news/furasta-020
FAQ: Shipping and Collection
Q: What are your delivery areas?
We provide delivery services primarily within the 23 wards of Tokyo, as well as to select areas in the Tokyo suburbs, Kanagawa, Saitama, and Chiba.
Please feel free to contact us for further details regarding our service areas.
*We may be able to accommodate other surrounding areas depending on the details (an additional delivery fee will apply).
*Please note that we may be unable to provide services depending on the venue or delivery conditions.
Q: What happens if the recipient is not available for delivery?
For items delivered by our own staff, such as flower stands, we will take them back with us. We will then arrange a redelivery after consulting with you on a date and time; however, please note that redelivery may occur on or after the following day, in which case an additional delivery fee of 2,200 yen (tax included) may be charged.
For products delivered via courier (such as Phalaenopsis orchids), they will be temporarily held at the courier's office, but as these are fresh flowers, we cannot guarantee their quality if held for an extended period.
Q: Can I specify a delivery time?
Yes, you may specify your preferred delivery time window.
However, as arrival times may fluctuate depending on traffic and delivery conditions on the day, we do not provide individual arrival time estimates. Deliveries will be made within your specified time window.
* Please let us know in advance if the venue has designated delivery times.
* Please note that arrival times may unavoidably shift due to road conditions, weather, etc.
* We may be unable to meet your request due to the delivery rules of the venue.
Q: Is attendance required on the day of delivery?
No, your presence is not required. Our staff will deliver and set up the order at the venue, so you do not need to be there in person.
Please note that we cannot accommodate individual requests to "call upon arrival." Due to the delivery schedule for the day and other logistical requirements, we do not provide notifications via phone or LINE upon arrival; thank you for your understanding.
Once delivery is complete, we will send you a notification of "Delivery Completed" along with a photo of the flower stand as set up.
For more details, please click here:
https://hanagarden.jp/blogs/news/furasta-024
Q: Why is a delivery time specified?
Delivery times for flower stands are determined by the organizers and for each individual event.
Because deliveries must be coordinated with the venue setup and load-in schedule, florists cannot choose the delivery time freely.
Click here for more details
https://hanagarden.jp/blogs/news/furasta-013
Q: Why is a collection time specified?
The collection time for flower stands is determined by the organizer and varies for each event.
Florists cannot freely decide collection times and must carry out collection in accordance with the rules of each event.
Click here for more details
https://hanagarden.jp/blogs/news/furasta-014
FAQ: Payment Information
Q: What payment methods are available?
Credit card, bank transfer, PayPay, convenience store payment, and Paidy (buy now, pay later) are available.
Q: When should I pay for the flower stand?
For orders placed via our online shop, payment is required at the time of purchase. For custom-made orders or those requiring a price quote, we will send you payment instructions once the order details have been finalized. Please note that, as a general rule, payment must be made at least one week prior to the delivery date.
Click here for more details
https://hanagarden.jp/blogs/news/furasta-007
Q: Can you issue a receipt?
We can also issue a receipt.
If you would like a receipt, please indicate this in the remarks section when placing your order, or contact us separately.
FAQ: Photography and Venue Decoration
Q: Are you also available for decorations for photoshoots, photo spots, and floral arrangements for store spaces?
Yes, that is possible.
At HANA GARDEN TOKYO, we offer a range of services including the creation of floral arrangements and flower stands, as well as floral decoration and space design for photo spots, live concert and event venues, film sets, retail spaces, and stages.
We will provide optimal proposals that take into account design, size, budget, and delivery timelines, tailored to the atmosphere of your photo sets, photo spots, store fixtures, or event venues.
We are also able to handle photo spots for live events, stage decorations, and set design, so please feel free to contact us.
