How to Order Flower Stands | A Guide to First-Time Consultations, Payments, Delivery, and Collection
When sending a flower stand for the first time, check the venue's acceptance rules and delivery/collection dates, then choose an ordering method that fits your budget and desired design. HANA GARDEN TOKYO supports online orders for existing products as well as bespoke consultations via our official LINE account or inquiry form.
Two ways to order a flower stand
Choosing an existing product and ordering online
Select your preferred product from the flower stand list or balloon flower stand list. Check the options on the product page and add it to your cart. Enter the delivery address, preferred delivery date and time, and the preferred collection date and time (if the product requires collection), then proceed with payment according to the instructions. If you are unsure about the options or delivery conditions, please consult with us before placing your order.
Consulting on colors and motifs for a custom order
Please consult with us via our official LINE or inquiry form regarding your desired colors, image, and total budget. We will review your request and its feasibility before providing a quote. Once the design, cost, and delivery details are finalized, please proceed according to the order and payment instructions. You can consult with us even if you haven't decided on a specific design yet, as long as you provide what details you can.
Venue rules to check before ordering
Check the venue or organizer's official guidelines regarding whether flower stands are accepted, size restrictions, delivery and collection times, and requirements for name tags or panels. Rules may differ for each performance, even at the same venue. Providing the URL or materials from the official guidelines during your consultation will make it easier for us to verify the conditions. Please let us know if any details remain unannounced or undetermined.
Information required for consultation and ordering
- Performance/event name, venue name, and delivery address
- Preferred delivery date and time, and collection date and time
- Total budget including delivery, collection, and additional decorations
- Desired colors, motifs, and design imagery
- Content for the name tag, and whether you are providing panels or other items
- Official venue/organizer rules
Please do not guess at missing information; let us know the current situation during your consultation.
Consider your budget including delivery, collection, and additional costs
Make sure to confirm the total cost, including not just the product price, but also delivery fees, collection fees for items requiring recovery, costs for panels or custom decorations, and any additional charges for early morning delivery or late-night collection. Conditions vary by region, venue, product, and time slot. For specific calculation examples, see How to determine flower stand prices and budgets, and for the latest delivery conditions, check our User Guide.
When should I place my order and make payment?
Our User Guide states that the standard online order deadline is 5 days prior to the delivery date. As bespoke orders and panel production require time for confirmation and preparation, please consult with us well in advance. Requests made at the last minute may not be accepted depending on production, material availability, and delivery schedules, or may incur a priority production fee. Please confirm availability and any additional charges before ordering.
For online orders of existing products, please follow the payment methods and deadlines displayed on the order screen. For bespoke orders and orders placed after a quote, our guide recommends payment at least one week prior to the delivery date. If the lead time is short, please discuss the payment deadline with us in advance. For payment methods that require confirmation, production will begin once payment is verified. Please check our User Guide for the latest methods, deadlines, and policies regarding changes and cancellations.
Preparing name tags, panels, and provided items
Check the content for your name tag and the necessity, size, and submission method for panels according to your order. If you are having a panel produced, submit the data according to the specified conditions and deadlines. If you wish to send items by mail or bring them in person, please confirm whether this is possible and check the arrival deadlines. For details, see our Panel Guide.
The process from production to delivery and collection
Production after content confirmation and payment
We will proceed with production once the content is finalized and payment is confirmed. Please confirm all details thoroughly before finalizing, as changes may not be possible due to production status or policies.
Delivery and installation by our staff
Within our service area, our staff will handle delivery and setup. We will send you a photo after installation as a report of completion, but please note that we may not be able to contact you immediately upon delivery due to safety checks or priority deliveries to other venues. In principle, we do not perform modifications, re-installations, or additional decorations after delivery.
Collection of rental items after the event
In principle, rental items and decorations owned by our shop, including name tags and panels, will be collected. Please confirm the conditions for the return or pickup of any items you provided yourself in advance. If the collection time announced by the venue or organizer differs from the information at the time of order, we will follow the venue's instructions. A late-night collection fee will be added for collections after 10:00 PM. Please check the User Guide for details.
Frequently asked questions for first-time orders
Can I consult with you even if I don't have a design decided?
Yes. Please let us know your desired colors, atmosphere, and total budget as best as you can. We will confirm the feasibility of production and delivery before advising you.
What if the venue rules have not been announced yet?
Please inform us that they have not yet been announced. As we proceed with your consultation, it is necessary to verify acceptance, delivery, and collection conditions. Do not finalize your order based on guesses; please check the official guidelines.
Can I consult with you before ordering after choosing a product?
Please contact us and include the product name or the URL of the product page. It will be easier for us to verify the conditions if you provide the preferred delivery date, venue, and total budget.
Consultations for product selection and ordering
Choose a flower stand / Choose a product with balloons / Consult on an order via official LINE / Contact us via the form
This article is based on the content of the guide as confirmed on October 8, 2026. For the latest conditions, please check the User Guide and the information provided at the time of your order.