At HANA GARDEN TOKYO, we also accept items you have provided yourself, such as balloons, stuffed animals, acrylic stands, acrylic panels, merchandise, ribbons, and fabric.

[How to Submit Items]
・Bringing them in person
・Sending them by mail
We accept items via either method.

[Installation Fees]
The installation fee for items you provide varies depending on the quantity, size, and nature of the setup.
Please feel free to contact us for more details.

[Preparation Tips]
・Please provide extra balloons in case of damage.
・Please provide a generous amount of fabric, chains, or string for stand decorations.
・If items are missing or damaged, we may not be able to decorate as requested.

Mailing/Delivery Address
Art Bldg. 101, 18-1 Minamicho, Itabashi-ku
Tokyo 173-0027
Attn: HANA GARDEN TOKYO

[Delivery Deadline]
Please arrange for delivery to arrive at least one week prior to the event date.
*Please note that if this deadline is missed, we may be unable to complete the setup due to production scheduling constraints.

Important Notes for Shipping/Dropping Off Items
When mailing or dropping off items, please be sure to include the following information in a clearly visible location, such as in the remarks section, on the shipping box, or on the delivery slip:
・Customer Name (Name of the person who placed the order)
・Delivery Date

If this information is not provided, we may be unable to identify the items, which could lead to issues such as loss or mix-ups. Please understand in advance that our shop cannot be held responsible for any loss or misdelivery resulting from a failure to state the delivery date or customer name. Furthermore, depending on the size or specifications of the items, we may be forced to decline setup due to venue regulations or safety concerns.

Regarding the Return of Personal Items
If you would like your items returned, please notify us at the time of your order or no later than three days before the delivery date. Please be aware that if we do not receive a request for return in advance, items will be stored for three days after collection and then discarded; we cannot accommodate return requests after disposal.

[Return Handling Fee]
・1 package: 1,650 yen (tax included)
・2 or more packages: Number of packages × 1,650 yen (tax included)
Shipping method: Cash on delivery (shipping costs are the customer's responsibility)

[Notes]
・Fabrics and balloons are not eligible for return.
・Due to the nature of live events, items may not be returnable due to loss or theft after installation, or removal by venue staff.
・Damage, bending, or staining may occur during the removal, loading, or transportation process. We do not guarantee the condition of returned items.
・If items cannot be confirmed at the time of collection and returned due to loss, theft, etc., the paid return handling fee will be refunded.
・Please check with the shipping carrier regarding any damage or loss during transit. We cannot provide compensation.
・If permitted by the venue and organizers, please also consider taking the items home yourself.

If you wish to create a panel or submit data, please check the "Information Regarding Panels".
→ Information Regarding Panels